My name is Kelly Haynie. I’m here to instill confidence in company missions and values, celebrate colleagues’ successes, and seek out ways of bringing culture to life.
I’m currently available for consulting engagements, let’s chat and talk about what I can do to help.
I’m a passionate hospitality leader with over two decades of experience transforming businesses by building award-winning service cultures and creating growth strategies that deliver real results. From luxury hotels to small businesses, I specialize in crafting solutions that drive revenue, enhance team performance, and elevate customer satisfaction. Whether it’s developing engaging training programs, analyzing market trends to optimize strategies, or using data to make smart, impactful decisions, I thrive on helping organizations reach their full potential. My journey has taken me from high-end hospitality to consulting on service excellence and revenue growth for businesses of all sizes, always with a focus on practical solutions and meaningful outcomes.
After over twenty years in the hospitality industry, I have gathered my experience and mistakes into teachable moments for your company’s culture. Over time, I have curated these collections and I have figured out how culture champions can be best utilized to get people excited about their company culture.
Five Human Truths
As a service provider, if you can find a way to satisfy these five needs, you will have created a memorable experience that can certainly lead to loyalty beyond reason.
Emotional Intelligence
The demand for excellent service in the service industry is critical. This study evolved from the author’s twenty-five years’ experience within the hospitality industry where managing emotions is vital to quality customer service.
Revenue Forecasting
When starting out, financial forecasts may seem overwhelming; it’s really more art than science. I’ll help you conquer the numbers with easy-to-follow spreadsheets built to make your business a profitable success.
