| Driving Revenue | Building Culture | Inspiring Success
| Driving Revenue | Building Culture | Inspiring Success
Welcome to KellyHaynie.com – Where Service Culture Meets Revenue Growth
Hi, I’m Kelly Haynie, and I’m passionate about transforming businesses through exceptional service culture and strategic revenue management. With over 20 years of experience in the hospitality industry, I specialize in helping companies align their missions, boost team confidence, and drive measurable results.
From designing tailored revenue strategies to creating service programs that come alive in your workplace, my mission is simple: to help businesses thrive by uniting their values with dynamic growth opportunities. Whether you’re looking to optimize pricing, foster a strong workplace culture, or celebrate the wins along the way, I’m here to guide you.
Let’s uncover new opportunities to elevate your revenue potential and create a workplace culture that inspires success. Explore my expertise in service culture development, revenue optimization, and training programs that make a lasting impact.
I’m currently available for consulting engagements, let’s chat and talk about what I can do to help.
With over 20 years of experience in hospitality, I’ve built a career on transforming businesses through service culture and smart revenue strategies. From luxury hotels to small businesses, I thrive on solving challenges with practical solutions—whether it’s crafting training programs, analyzing data to uncover opportunities, or creating strategies that drive growth and elevate team performance. It’s all about measurable wins: higher revenue, happier customers, and teams that feel empowered to succeed.
Driving Revenue. Building Culture. Inspiring Success.
But life isn’t just about work. I’m constantly learning, including how to use AI as a partner to simplify and enhance both my personal and professional life. I love cooking—whether it’s meals or the next big idea—and I find joy in connecting with friends, old and new, over a good conversation (and maybe a glass of wine). On weekends, you’ll often find me escaping into fantasy novels, boating with my family, or deep in the latest season of Survivor. It’s more than a TV show—it’s a masterclass in strategy, adapting to change, and building relationships, skills that inspire me every day.
Through it all, my focus remains on balance: combining big-picture goals with the little moments that make life meaningful. Whether it’s helping a business reach its potential or sharing a laugh with friends, I’m always looking for ways to make the most of every opportunity.
After over two decades in the hospitality industry, I have gathered my experience and mistakes into teachable moments for your company’s culture and revenue growth. Over time, I have curated these collections and I have figured out how culture champions can be best utilized to get people excited about their company culture.
As a service provider, if you can find a way to satisfy these five needs, you will have created a memorable experience that can certainly lead to loyalty beyond reason.
The demand for excellent service in the service industry is critical. This study evolved from the author’s twenty-five years’ experience within the hospitality industry where managing emotions is vital to quality customer service.
When starting out, financial forecasts may seem overwhelming; it’s really more art than science. I’ll help you conquer the numbers with easy-to-follow spreadsheets built to make your business a profitable success.
